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What types of tours do you offer?
We offer a variety of tours including city walks, cultural experiences, wine tastings, and day trips to popular Tuscan destinations like Siena, San Gimignano, and Pisa.
How do I book a tour?
You can easily book a tour through our website by selecting your desired tour and following the booking prompts. Our customer support team is also available to assist you.
Are your tours suitable for all ages?
Yes, we offer tours suitable for all ages. However, some tours involve more physical activity, so please check the tour details or contact us for recommendations.
Can I customize a tour?
Absolutely! We offer customizable tours to fit your specific interests and schedule. Contact us to create your personalized Tuscany experience.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express. You can also pay via PayPal or bank transfer.
What is your cancellation policy?
You can cancel or reschedule your tour up to 48 hours before the start time for a full refund. Please review our detailed cancellation policy on the booking page.
Do you offer group discounts?
Yes, we offer discounts for groups of 15 or more. Please contact us directly to discuss group rates and availability.
Can I join a tour at the last minute?
While we recommend booking in advance, we accept last-minute bookings based on availability. Please contact us directly to inquire.
Is transportation included in your tours?
Yes, transportation is included for all day trips and excursions outside of Florence. For walking tours within the city, transportation is not required.
How long are the tours?
Our tours vary in length depending on the destination and type. Most city tours last 2-3 hours, while day trips can last up to 8-14 hours. Please refer to the specific tour details for exact timings.
Do I need to bring any specific items on the tour?
We recommend wearing comfortable walking shoes and bringing a water bottle. For day trips, consider bringing a hat, sunscreen, and a camera.
Is tipping expected?
Tipping is not mandatory, but it is appreciated if you feel your guide has provided excellent service.
Are your guides certified?
Yes, all of our guides are certified experts with extensive knowledge of Tuscany's history, culture, and attractions.
Do you accommodate dietary restrictions?
Yes, we can accommodate most dietary restrictions for meals included in our tours. Please notify us at the time of booking so we can make the necessary arrangements.
What languages are the tours conducted in?
Our tours are primarily conducted in English, but we also offer tours in Spanish, Italian, and French upon request.
What if I have more questions?
Our customer support team is available 24/7 to assist with any inquiries you may have. Feel free to contact us via phone, email, or chat.